Emotional Masking: The Hidden Cost of Customer-Facing Work Debbie Schultz, CEO of BlueSkyMinds, sheds light on the hidden toll of emotional masking in customer-facing roles. BlueSkyMinds provides science-based solutions to enhance workplace wellbeing and build healthy, high-performing teams. What is emotional masking? ‘Emotional masking’ is a term I came across during my research into psychosocial[…]