Psychosocial Risk in High Pressure Customer Service Teams: What Organisations Need to Understand Psychosocial risk is a health and safety issue. Not a wellbeing initiative. Under the WorkSafe New Zealand framework and the Health and Safety at Work Act 2015, “health” includes mental health. That means psychosocial risks are workplace health and safety risks, not[…]

One Leader’s Journey to Tackle Rising Call Centre Stress. The world of the contact centre is fast-paced, demanding, and, as many know, often incredibly busy. But beyond the metrics, there’s a vital focus emerging: wellbeing. In a recent Q&A webinar, Amber, a passionate and experienced leader at AA Insurance, shared a candid look at how[…]